Improving staff performance

Contents and details of the course

Why a course on staff performance improvement?

First of all, let’s say that managing people is one of the toughest management tasks: for example, if your staff member’s performance is unsatisfactory and you immediately reprimand him/her, his motivation is likely to disappear quickly. And you will find it difficult to reach your goals.
The course aims at helping learners improve the performance of their staff through the use of feedback and performance appraisal interview.

Who should take this course?

Well, anyone who is responsible for managing people, you may say: and that’s absolutely true.
The course is essential for people who wish to acquire a management and communication style that encourages the development of staff competence, motivation and self-confidence, improving individual and team performance.
We must bear in mind, however, that business and process management within an organization strongly depends on other people’s performance; so, the course is going to offer great insights to both managers and anyone who is called to interact with a large number of people.

What about in private life? In my experience, the course is very helpful here too.

What about the expected duration?

3 to 4 hours. It will depend on your commitment.

You will be free to choose when to work on the course!

Even if you only have 15 minutes, make the most of it: you will automatically pick up where you left off. Furthermore, to make the most of your time and energy, take my advice and do not rush through the course: organise different sessions for no more than 60 minutes.

Are you expecting to get bored?

Prepare to change your mind! The course is designed to encourage in-depth exploration of the topic and the individual experience. Exercises, video clips, tutorials, quizzes, cartoon strips and dialogues structured to offer a unique learning experience:

• 17 videos inspired by real situations
• 29 exercises
• 25 interactive pages
• More than 10 pdf files to download and use in the future
• 4 cartoon strips.

See below more details about the contents.

What about the learning material?

During the course you will use the following learning material, that you can download for future use:

• The 4 types of feedback – A comparison
• Open-ended or semi-open-ended questions in the performance appraisal interview
• Your guide to the performance appraisal interview
• Closed-ended questions – Comprehension check – Examples
• Closed-ended questions – Paraphrasing – Examples
• Posts and cartoon strip on praise and reprimand
• Praise and Panegyric – A comparison
• Constructive and destructive reprimand – A comparison
• Recommended movies
• Glossary with the main terms used in the course

PC, tablet or smartphone?

• You can use a PC or a mobile device (tablet/smartphone) that supports HTML5 (IOS, Android, Windows): with tablet/smartphone the use of some contents may not be ideal: better to use a PC.
• We recommend to use the up-to-date version of the most popular browsers: Chrome and Safari usually offer better performance.

The certificate of attendance

At the end of the course, you will download your certificate of attendance once you pass the test.

Contents

Here is now the contents of the course: access for free the first two sections.