Learn to listen and... make others listen to you!
Introduction
Few people are genuinely aware that listening, and the ability to make others listen, represent skills that can significantly increase one’s performance in professional and personal life.
Who should take this course?
The topics are of general interest: salespeople, lawyers, project managers, consultants, recruiters, managers, designers, negotiators, team leaders, service technicians and researchers are but a few of the professional profiles that might be interested.
People determined to increase efficiency and effectiveness in communication may find this course engaging: the course is helpful in negotiation, teamwork, R&D, problem-solving, conflict management and in any situation where communication is critical.
Aims
The course aims at helping learners to :
- improve their listening skills;
- efficiently and effectively acquire the information to achieve specific goals;
- maintain control of communication;
- engage people.
Contents
- Self-assessment test on listening skills
- A communication model to help you improve your listening skills
- Bad listening behaviour: let’s get to know them better
- Characteristics of conscious listening
- The four types of conscious listening: empathic, informative, critical, appreciative
- Techniques to keep listening
- What do you do when people do not listen? Tips for capturing the audience’s attention
- The role of non-verbal communication in the quality of your listening
- Why questions are so crucial in listening
- A short trip on the different types of questions
What about the learning material?
During the course, you will use the following learning material that you can download for future use:
- Course slides
- The most frequent listening behaviours
- Exercises to improve your listening skills
- Articles about listening
- Glossary with the principal terms used in the course
- Cartoon strips
- Recommended movies
Teaching method
- This course has been designed and structured to promote complete immersion in the topic and the individual experience
- The participants will face situations through exercises and video clips that reproduce moments similar to the ones they face daily.
- Would you like to know more about the teaching method? Click here.
Final test and certificate
At the end of the course, participants take a test; after passing it, they can download their certificate of attendance.
Duration
8 o 16 hours:
- 16 hours if the course takes place entirely in the classroom;
- 8 hours if participants attend the e-learning course Improve your listening skills before the classroom sessions, using the time spent with the teacher to deepen the more complex topics.